Customer Service

We value our customers and aim to provide you with the best shopping experience when ordering from us.

We are always happy to help with any questions you may have and will do mall we can to resolve any issues.

Here’s the quick version of our policies:

What to Know:

• Our soaps and cosmetics are handmade, so every product is unique.

• Please check the ingredients list before buying to make sure the product is suitable for you (very important!)

• Delivery usually takes 2-4 working days  as set out by Royal Mail 2nd class. We’ll let you know if there’s any delay.

• If something arrives damaged or incorrect, just contact us within 7 days and we’ll put it right.

• For hygiene reasons, we can’t accept returns of opened or used products unless faulty.

• If you have sensitive skin, always do a patch test before using any of our products.

• All sales are covered by your UK consumer rights.​

 

Privacy Policy

What We Collect:

• Name, email, postal address, and payment details when you place an order (Your payment details are fully encrypted and are completely safe)

• Email address if you sign up for our newsletter.

• Cookies to improve your browsing experience.

How We Use It:

• To process and deliver your orders.

• To provide customer support.

• To send newsletters and offers (only if you subscribe to our newsletter)

Sharing Your Data:

• We don’t sell your data.

• We only share it if required by law.

Your Rights:

You can:

• Request a copy of the data we hold about you.

• Ask us to correct or delete your data.

• Withdraw consent to marketing at any time.

For questions, contact us at info@devonbotanicals.co.uk

Damaged or Incorrect Items

• Contact us within 7 days with your order number.

• We’ll arrange a replacement or refund.

How to Return

• Email us at info@devonbotanicals.co.uk with your order number.

• Items must be unused, in original condition, and safely packaged.

Refunds

• Processed within 7 days of us receiving the return.

• Refunds go back to your original payment method.

• Sale or clearance items are non-refundable unless faulty.

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Returns & Refunds
We want you to love your order. Here’s what to do if something’s not right.

Damaged or Incorrect Items

• Contact us within 14 days with your order number.

• We’ll arrange a replacement or refund.

Change of Mind

• You have 14 days under UK law to cancel your order.

• For hygiene reasons, opened or used cosmetics can’t be returned unless faulty.

How to Return

• Email us at info@devonbotanicals.co.uk with your order number.

• Items must be unused, in original condition, and safely packaged.

Refunds

• Processed within 7 days of us receiving the return.

• Refunds go back to your original payment method.

• Sale or clearance items are non-refundable unless faulty.​

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For the detailed version of our Legal Terms & Conditions